Welcome to Seaborn Soul. We are dedicated to providing high-quality digital products inspired by oceanic mythology. Please read our Refund and Returns Policy carefully to understand your rights regarding digital content purchased from our website.
1. Digital Content Refund Policy
As our products consist exclusively of digital downloads, such as eBooks and digital art, we do not offer refunds once the purchase is completed. Digital content is deemed “used” once it has been downloaded or accessed, and as such, it is non-refundable.
2. Exceptions to Our Policy
While we do not generally offer refunds, exceptions may be made under the following circumstances:
- Technical Issues: If you experience problems with accessing or downloading your purchased content, please contact us at info@seabornsoul.com. We will work with you to resolve any technical issues and ensure that you receive the content in a usable format.
- Duplicate Purchases: If you accidentally purchase the same digital product more than once, please reach out to us at info@seabornsoul.com with proof of purchase, and we will issue a refund for the duplicate transaction.
3. Resolving Download Issues
If you encounter any problems while downloading your digital content, please try the following troubleshooting steps:
- Ensure you have a stable internet connection.
- Check your device’s storage space and download permissions.
- Try downloading the file using a different browser or device.
If the issue persists, please contact our support team at info@seabornsoul.com, and we will provide further assistance.
4. Customer Satisfaction
At Seaborn Soul, we strive for complete customer satisfaction. While refunds for digital content are not possible, we encourage you to reach out if you encounter any problems. We are committed to resolving any issues to the best of our ability.
5. Contact Us
For any questions about our Refund and Returns Policy, or if you need assistance with your purchase, please contact us:
Email: info@seabornsoul.com
We aim to respond to all inquiries within 48 hours, Monday to Friday.
6. Changes to Our Policy
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. The most current version will always be available on our website.