Welcome to the Seaborn Soul FAQ page! Here, you’ll find answers to some of the most common questions about our digital products, policies, and website. If you can’t find the information you’re looking for, please feel free to contact us at info@seabornsoul.com.
1. What types of products do you offer?
We offer a curated selection of digital products inspired by oceanic mythology, including:
- Digital Art: High-quality illustrations featuring mythical sea creatures, legendary seas, and oceanic symbols.
- eBooks: Fascinating reads that dive into the lore of the ocean, covering maritime legends, cultural traditions, and mythological stories.
All products are digital downloads, which means you can access them instantly after purchase.
2. How do I download my digital purchase?
After completing your purchase, you will receive a confirmation email with a download link for the digital product. Simply click the link to download the file to your device. If you experience any issues, please contact us at info@seabornsoul.com for assistance.
3. Do you offer refunds for digital products?
Due to the nature of digital content, we do not offer refunds or returns on digital downloads once the purchase is completed. If you encounter any technical problems or accidentally purchase the same item more than once, please reach out to us at info@seabornsoul.com and we will do our best to assist you.
4. What format are the digital products available in?
- Digital Art: Our artwork is typically available in high-resolution .JPEG or .PNG formats, suitable for both digital use and printing.
- eBooks: Our eBooks are available in .PDF format for easy reading on most devices.
All files are provided at a high quality to ensure a great experience.
5. Can I use the digital art for commercial purposes?
No, all digital products purchased from Seaborn Soul are for personal use only. You may not resell, redistribute, or use the artwork for commercial purposes without written permission. If you’re interested in commercial licensing, please contact us at info@seabornsoul.com to discuss options.
6. How do I contact customer support?
You can reach our customer support team by emailing info@seabornsoul.com. We aim to respond to all inquiries within 48 hours, Monday to Friday.
7. Do you offer physical products?
At this time, we only offer digital downloads. However, we may consider expanding our product range to include physical items in the future. Stay tuned for updates by subscribing to our newsletter!
8. How can I stay updated on new products and blog posts?
You can subscribe to our newsletter to receive updates on new digital art releases, eBooks, and blog posts. Simply enter your email address in the subscription form at the bottom of the page or on the homepage. As a thank you, you’ll receive a free eBook and special offers!
9. What should I do if I don’t receive my download link?
If you haven’t received your download link within a few minutes of completing your purchase, please:
- Check your spam or junk email folder.
- Make sure the email address provided during checkout is correct.
- Contact us at info@seabornsoul.com for further assistance.
10. Do you provide custom digital art commissions?
Currently, we do not offer custom commissions. However, if you have suggestions for future artwork or themes, feel free to share them with us at info@seabornsoul.com. We love hearing from our community and value your feedback!